Frequently Asked Questions
Everything you need to know about your favorite sheepskin boots and accessories.
Are your boots made from genuine Australian sheepskin?
Yes, all our boots are crafted from 100% premium grade-A Australian sheepskin to ensure maximum comfort, breathability, and durability.
How do I choose the right size for my UGGs?
We recommend choosing your standard shoe size. Sheepskin naturally stretches slightly over time to mold to the shape of your foot for a snug, custom fit.
What is your shipping policy?
We offer free standard shipping on all orders over $100. Most orders are processed within 24 hours and delivered within 3-5 business days.
How should I clean and maintain my boots?
To keep your boots looking new, we recommend using a specialized sheepskin cleaner and conditioner. Avoid direct heat and never put them in a washing machine.
What is your return and exchange policy?
We offer a 30-day return policy for all unworn items in their original packaging. Simply visit our returns portal to start an exchange or refund process.
Do you offer international shipping?
Yes, we ship to over 50 countries worldwide. International shipping rates and delivery times vary based on your location and are calculated at checkout.